Fringe 2022 FAQs

What accessible services are available?

We work hard to be as accessible and inclusive as possible.

  • If you need any assistance at our venues please speak to a member of staff on arrival or you can contact us in advance so we can help make arrangements for your visit.
  • Accessible toilets are available at all Gilded Balloon venues.
  • We provide complimentary companion tickets. Call our box office on 0131 622 6552 or email us on boxoffice@gildedballoon.co.uk to help booking a companion ticket.

For further information about accessibility of the site see our Accessibility page here or contact us on: admin@gildedballoon.co.uk

What are you doing to keep people safe from the spread of COVID19?

We are constantly keeping up to date with the Scottish Government guidelines on COVID19. Please visit our COVID19 page for the most up to date information on what we are doing to keep our staff, artists and visitors safe.

What times are your venues open?

Information about all of our venues are listed on our Fringe 2022 Venues page here.

Safe Spaces & Code of Conduct

We ask that anyone attending MultiStory signs up to Gilded Balloon’s Code of Conduct. You can see the Code of Conduct here: gildedballoon.co.uk/safe-spaces-code-of-conduct/

Lost Property

If you find an item please pass it to a member of Gilded Balloon staff. Any found items will be stored at the main office at each of our venues. If you have lost something while attending a Gilded Balloon venue please speak to a member of staff or email admin@gildedballoon.co.uk with a description of the item and a member of our team will be able to assist you.

Jobs at Gilded Balloon

Any vacancies for roles at Gilded Balloon will be posted here on our jobs page here: gildedballoon.co.uk/about/work-with-us/

Is it free to attend Gilded Balloon venues and shows?

Gilded Balloon venues are free to enter. You can visit our bars and hospitality areas at any time. For our performances you can purchase tickets here: 

Terms and Conditions

Our full Terms & Conditions can be found here

Babes in Arms

Children under the age of 2 years do not require a ticket to Gilded Balloon shows. Please note that some shows have limits on when children and young people can be in the venues due to licensing restrictions.

Feedback

We welcome your feedback at any time. Please email your feedback to admin@gildedballoon.co.uk

Do you have food and drink to purchase at your venues?

For information about the facilities available at each of our venues please visit our Fringe 2022 Venues page here. Please note that food & drink purchased outside our venues are not permitted into our venues. If you have a medical condition that requires you to bring food or drink with you please email us in advance or speak to a member of staff so we are aware.

Box Office

The best place to book tickets to Gilded Balloon shows is on our website here. Alternatively, you can also call our box office phone line on 0131 622 6552. 

If you have any issues booking tickets to any of our shows please email boxoffice@gildedballoon.co.uk or call 0131 622 6552.

Can I buy tickets when I arrive at the venue?

You can buy tickets at all of our venues however, we recommend that you buy tickets online in advance. You’ll be emailed an e-ticket to use when you arrive and you’ll avoid the risk of shows selling out.

My booking confirmation/e-ticket hasn’t arrived, what should I do?

Please make sure you double-check your spam and junk folders. If you still haven’t received it, please get in touch with us by emailing boxoffice@gildedballoon.co.uk

Travelling to the venue

We would encourage you to walk or catch public transport to our venues - not only will it save you time and money instead of looking for a parking space, but it's also kinder on the planet, and that's always a good thing. Information about travelling to our venues including parking, train travel, cycling and buses is listed in our Accessibility Guide.

Please note that the streets of Edinburgh can get very congested during the Edinburgh Festival Fringe so leave plenty of time to get to the venue in time for your show.

Can I choose my seat?

Seating is unreserved. Please listen to staff who will direct you where to go when entering the venue. Most venues have a queuing system. Queues generally start between 30 mins and 15 mins before show start times. If you arrive before this, please speak to a member of staff (and why not grab a drink before the show!)

If you have specific seating requirements you can let us know in advance by emailing admin@gildedballoon.co.uk or speaking to a member of staff on arrival at the venue.

How can I apply to perform with Gilded Balloon?

We start programming for Fringe in the winter time each year and continue until just prior to the Festival. If you are interested in performing with us keep an eye on the Perform With Us pages and apply using our application form.

Safety & Security

Please note that for the safety and security of everyone random bag searches will be in place at the entrances to all Gilded Balloon venues. Please do not bring large bags or suitcases to Gilded Balloon venues. We cannot store bags and have the right to refuse entry to people with large bags.

If you feel uncomfortable or notice anything suspicious in and around our venues please speak to a member of staff.

Is photography and filming allowed at Gilded Balloon venues?

Photography during performances is prohibited. Photography and filming for personal use in and around Gilded Balloon venues is fine (make sure you tags us on social media @GildedBalloon #gildedballoon). Professional cameras are not permitted to be used on site unless prearranged with our media team. Email press@gildedballoon.co.uk to arrange accreditation in advance of arriving at our venues

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