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FAQs

BOX OFFICE

How do I book tickets?

The best place to book tickets to Gilded Balloon shows is on our website here. Alternatively, you can also call our box office phone line on 0131 622 6552. 

If you have any issues booking tickets to any of our shows please email boxoffice@gildedballoon.co.uk or call 0131 622 6552.

My booking confirmation/e-ticket hasn’t arrived, what should I do?

Please make sure you double-check your spam and junk folders. If you still haven’t received it, please get in touch with us by emailing boxoffice@gildedballoon.co.uk

Do I need to collect/print my tickets? 

No! All of our events are e-ticketed, you do not need to collect printed tickets. Your booking confirmation email will include a QR code, which will be scanned by our front of house team when you arrive at the venue. You can show this on your phone or tablet (or print it at home if you would prefer). We recommend you avoid printing as much as possible, this helps to make the festival more sustainable and saves you time!

Can I buy tickets when I arrive at the venue?

You can buy tickets at all of our venues however, we recommend that you buy tickets online in advance. You’ll be emailed an e-ticket to use when you arrive and you’ll avoid the risk of shows selling out.

ACCESSIBILITY

What accessible services are available?

We work hard to be as accessible and inclusive as possible.

  • If you need any assistance at our venues please speak to a member of staff on arrival or you can contact us in advance so we can help make arrangements for your visit.
  • Accessible toilets are available at all Gilded Balloon venues.
  • We provide complimentary companion tickets. Call our box office on 0131 622 6552 or email us on boxoffice@gildedballoon.co.uk to help booking a companion ticket.

For further information about our venues please download our accessibility guide or contact us at admin@gildedballoon.co.uk

What times are your venues open?

Information about all of our venues are listed on our Fringe 2022 Venues page here.

Babes in Arms

Children under the age of 2 years do not require a ticket to Gilded Balloon shows. Please note that some shows have limits on when children and young people can be in the venues due to licensing restrictions.

Are children allowed in your venue?

Children under 16 must be accompanied by an adult at all times. 

Do you have food and drink to purchase at your venues?

For information about the facilities available at each of our venues please visit our Fringe 2022 Venues page here. Please note that food & drink purchased outside our venues are not permitted into our venues. If you have a medical condition that requires you to bring food or drink with you please email us in advance or speak to a member of staff so we are aware.

Travelling to the venue

We would encourage you to walk or catch public transport to our venues - not only will it save you time and money instead of looking for a parking space, but it's also kinder on the planet, and that's always a good thing. Information about travelling to our venues including parking, train travel, cycling and buses is listed in our Accessibility Guide.

Please note that the streets of Edinburgh can get very congested during the Edinburgh Festival Fringe so leave plenty of time to get to the venue in time for your show. Roadworks and potential strike action may affect your journey so you may need to factor in more time than you think. 

Can I choose my seat?

Seating is unreserved. Please listen to staff who will direct you where to go when entering the venue. Most venues have a queuing system. Queues generally start between 30 mins and 15 mins before show start times. If you arrive before this, please speak to a member of staff (and why not grab a drink before the show!)

If you have specific seating requirements you can let us know in advance by emailing admin@gildedballoon.co.uk or speaking to a member of staff on arrival at the venue.

COVID19

We are constantly keeping up to date with the Scottish Government guidelines on COVID19. We advise all visitors to continue to follow Government Guidance when attending our shows. 

Lost Property

If you find an item please pass it to a member of Gilded Balloon staff. Any found items will be stored at the Box Office. If you have lost something while attending a Gilded Balloon venue please speak to a member of staff or email admin@gildedballoon.co.uk with a description of the item and a member of our team will be able to assist you.

Jobs at Gilded Balloon

Any vacancies for roles at Gilded Balloon will be posted here on our jobs page here: gildedballoon.co.uk/about/work-with-us/

GENERAL FAQS

Is it free to attend Gilded Balloon venues and shows?

Gilded Balloon venues are free to enter. You can visit our bars and hospitality areas at any time. You can find out about our programme and book tickets for shows here.

Safety & Security

Please note that for the safety and security of everyone random bag searches will be in place at the entrances to all Gilded Balloon venues. Please do not bring large bags or suitcases to Gilded Balloon venues. We cannot store bags and have the right to refuse entry to people with large bags.

If you feel uncomfortable or notice anything suspicious in and around our venues please speak to a member of staff.

Is photography and filming allowed at Gilded Balloon venues?

Photography during performances is prohibited. Photography and filming for personal use in and around Gilded Balloon venues is fine (make sure you tags us on social media @GildedBalloon #gildedballoon). Professional cameras are not permitted to be used on site unless prearranged with our media team. Email press@gildedballoon.co.uk to arrange accreditation in advance of arriving at our venues

What is the Gilded Balloon and what do you do?

Gilded Balloon is a year-round producer of comedy and events, but most renowned as one of top venues of the annual Edinburgh Festival Fringe. Gilded Balloon operates venues across the city and host over 200 shows per day from the pick of local and international performers. Visit the About Us page for more information about Gilded Balloon and our history.

What is the Edinburgh Festival Fringe and when is it?

The Edinburgh Fringe is the largest International Arts Festival on Earth! Established in 1947, this open-access festival takes place over three and a half weeks every August, saturating the capital city of Scotland with a flurry of talent from all realms of the performing arts world, from comedy to theatre, dance to music and much more. With well over 3200 shows at the 2019 Fringe, this is a festival that truly caters for every entertainment need or desire! For this year’s Fringe dates or to find out more about the festival itself, visit www.edfringe.com

Safe Spaces & Code of Conduct

We ask that audiences to acknowledge our Code of Conduct while attending the event. You can read our Safe Spaces Policy & Code of Conduct here.

PROGRAMMING

How do I perform with Gilded Balloon?

We start programming for Fringe in the winter time each year and continue until just prior to the Festival. If you are interested in performing with us keep an eye on the Perform With Us pages and apply using our application form.

I’m hosting an event and I’m looking for a performer, can you help?

Visit our Book a Performer page for info on how we can help you with your event.

FEEDBACK

Where can I send feedback?

We are always open to receiving feedback. Please send feedback to admin@gildedballoon.co.uk

Terms and Conditions

Our full Terms & Conditions can be found here

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