FAQs

ABOUT GILDED BALLOON

What is the Gilded Balloon and what do we do?

The Gilded Balloon is a year-round producer of comedy and events, but most renowned as one of top venues of the annual Edinburgh Festival Fringe. Gilded Balloon operates 4 venues across the city and host over 200 shows per day from the pick of local and international performers.

Gilded Balloon also has a year-round venue on Rose Street – the Gilded Balloon Basement – hosting a weekly programme top notch comedy, music and theatre.

What is the Edinburgh Festival Fringe and when is it?

The Edinburgh Fringe is the largest International Arts Festival on Earth! Established in 1947, this open-access festival takes place over three and a half weeks every August, saturating the capital city of Scotland with a flurry of talent from all realms of the performing arts world, from comedy to theatre, dance to music and much more. With well over 3200 shows at the 2019 Fringe, this is a festival that truly caters for every entertainment need or desire! For this year’s Fringe dates or to find out more about the festival itself, visit www.edfringe.com

What is the Gilded Balloon Basement?

The Gilded Balloon Basement is our year-round venue on Rose Street (address: 204 Rose Street, EH2 4AZ). We host a weekly programme of theatre, comedy and music. For tickets visit the Buy Tickets page of our website.

TICKETING

Who is eligible for Concession priced tickets?

Valid for those who are under 16 years, students, senior citizens (65+) or those living with a disability. Proof of status must be provided at the box office.

What is your babes in arms policy?

Unless stated on the individual show page. Most shows operate a policy that children under the age of 2 years do not require a ticket and are welcome in the venue. Our front of house team will make sure you are seated comfortably and in a seat with easy access out of the room incase you need to leave. Some shows do not allow children/babies in the room so please do check the individual show pages.

This is separate to the age guidance/restriction which can be found on the show’s page. If the show states a restriction, this means strictly only audience members that age and above will be allowed in the venue. ID may be requested.

Can I exchange or refund my ticket?

Tickets cannot be refunded or exchanged

How do I collect my tickets?

GILDED BALLOON BASEMENT
In our attempts to lower our carbon footprint anyway we can. we do not issue physical tickets to year round shows in the Basement. Simply bring along the confirmation ID number and we’ll have your names on the door.

GILDED BALLOON FRINGE SHOWS
Tickets can be collected from the following locations:

  1. Any Gilded Balloon box office from the first day of the festival
  2. The Edfringe box office located on High Street, Edinburgh EH1 1QS (this is open from early June, date TBC)
  3. From any official Edinburgh Fringe Society, Pleasance, Underbelly or Assembly ticket collection point during the festival

We do not post tickets.

Does a printed out confirmation email count as a ticket?

No, all guests attending at Fringe Festival show must have a physical ticket collected from a box office.

There is an issue with my tickets, what do I do?

Please email boxoffice@gildedballoon.co.uk or call us on 0131 622 6552, please include your transaction confirmation number to make it easier for us to help you.

Do you offer resident discounts?

We offer a limited number of £5 for customers with an EH postcode on the 2nd, 3rd and 4th Monday and Tuesday of the festival for selected shows. Tickets can be purchased online and in person at Gilded Balloon box offices on the day of offer and proof of residency must be shown (drivers license, bill etc).

What is Pink Wednesday?

Wednesday the 12th of August is Pink Wednesday at all Gilded Balloon venues. Staff, customers and performers alike are encouraged to wear pink and we’ll be raising money for breast cancer research. Certain shows will also be offering a limited number of £5 tickets (can be purchased on the day only).

When are the 2 for 1 days?

Monday the 10th and Tuesday the 11th of August are the 2 for 1 days across most venues at the festival. All tickets for those shows that have chosen to participate are 2 for 1 online, on the phone and in person. The offer only extends to full priced tickets.

ACCESSIBILITY & VENUES

Do you have a cloak room?

We do not provide any cloakroom facilities in any of our venues, we ask that you keep the items brought to the venues to a minimum both for security and logistical reasons!

How do I make an access booking?

Access bookings can be made by calling our box office 0131 622 6552, through the Fringe Access team or in person at our box offices. Please see our accessibility page for more information.

Are your venues wheelchair accessible?

Please see our accessibility page for a breakdown of which spaces are accessible for a wheelchair and more information about access into each space.

Where can I find information on change room facilities or accessible toilets?

Information on each venues facilities can be found on our accessibility page, or you can head to the UK Toilet Map here.

Do you allow dogs at your venues?

Only assistance dogs are allowed onsite.

MISC.

Where can I send feedback?

Feedback can be sent to admin@gildedballoon.co.uk