South Entrance, Lothian Street, EH1 1HB | Box Office 0131 622 6552
Venue Opening Times: 10am-Midnight (Sunday-Thursday) // 10am-1am (Friday-Saturday)
For more information on venue please see the Venue Info Page
Email: firstname.lastname@example.org – a member of our team will get back to you within 3 days. Feedback is always welcome.
Phone: Gilded Balloon Box Office (0)131 622 6552.
In Person: Our Box Office at the National Museum of Scotland has a lowered desk and is normally quieter than our other box office’s if you wish to book tickets in person.
Bookable Access Facilities
Gilded Balloon provide free tickets for personal assistants. To book your personal assistant ticket, call our Box Office on (0)131 622 6552.
Gilded Balloon welcomes Assistance Dogs in all of our venues. Please ask a member of staff on arrival if you require any assistance
Some of our shows include the use of strobe lighting and/or haze. This is listed on the individual show page on the Gilded Balloon website.
Customers with Medical Requirements
If you need to bring food, drink or medication with you, we are happy to accommodate this. Please contact a member of staff if you need assistance. Our Venue Managers are all fully trained in First Aid.
Edinburgh during the Fringe
The roads and streets of Edinburgh become extremely congested during the festival. Please bear this in mind and leave extra time to travel to performance spaces.
We endeavor to ensure everyone is able to enjoy the Fringe in a comfortable and secure environment. If you require extra time or a specific seat in our performance spaces please speak to a member of staff on arrival to the venue so we can allow extra time and/or reserve seats if required.
To see reviews of our venues and to add your own reviews we recommend Euan’s Guide: www.euansguide.com.We welcome your feedback and regularly check reviews on Euan’s Guide
There is level access to the Auditorium via the South Entrance on Lothian Street.
AUDITORIUM – wheelchair access, 2 wheelchair spaces
THE SNUG – wheelchair access via building lift, 1 wheelchair space (front of house staff will guide all patrons to The Snug prior to the performance)
The Museum Box Office is located inside the foyer of the Auditorium. This is a lowered access desk.
The museum has fully accessible toilet facilities in the foyer. In addition, the Museum has a Changing Places Toilet facility available during Museum opening hours (10am-5pm daily). Further information here: http://changingplaces.uktoiletmap.org/find?toiletLocation=Edinburgh
There is an internal bar in the foyer of Gilded Balloon at the Museum. Bar does not have lowered access but staff are trained to assist all customers.
Externally our partners Bross Bagels operate a food and drink concession stand. This does not have lowered access but staff are trained to assist all customers.
Arriving by train: The nearest train station is Edinburgh Waverly and is approximately 15 minute walk or 8 minute car ride away.
Arriving by bus: The nearest bus stops are located on Lothian Street approximately 130 metres from the National Museum of Scotland. Lothian bus service numbers 2, 41, 42, 47 & 67 stop on Lothian Street and numerous other services stop on South Bridge. Details of timetables are available from Lothian Buses https://lothianbuses.co.uk/
Parking: The closest Blue Badge parking is along Chambers Street, about 250m from the venue (see map below).
Further information on parking can be found at the Edinburgh Council site: http://www.edinburgh.gov.uk/info/20085/parking_spaces/507/parking_bay_locations
Drop off: We recommend being dropped off at the loading bay on the corner of South & West College Street.